These rates apply to United States orders only.

All orders include Free Ground Shipping to you. 

Estimated Delivery Times
We may select the ground shipper of our choice. Our preferred shippers are DHL, UPS and FedEx ground.
Ground orders will arrive within 7-14 business days from original order date. If your order has not arrived within that time frame, please contact customer service at 888-282-3212 or email us at CustomerService@marchesas.com. If you desire to receive your order faster than ground shipping can provide, there will be an additional charge based on your location. If you desire to upgrade your shipping, please contact customer service at 888-282-3212 or email us at CustomerService@marchesas.com. , after you place your order.

When you place an order with Marchesas.Com, you are emailed a confirmation of your order. Once your order is shipped, you'll receive an email with the UPS tracking information for your order's shipment (we currently ship Monday through Friday only).

Important Shipping Notices
UPS does not pickup on Marchesas.Com on Saturdays or Sundays or on national and federal holidays. We ship Monday through Friday only (excluding national or federal holidays) to addresses in the United States. 

Returns Policy
We want you to love your Marchesa's purchases. We realize that every now and then something does not work out the way you expected. We will always handle your return graciously.

Returns / Exchanges
Simply put, if you are not satisfied with your purchase for any reason, you may return it. New unworn merchandise will be refunded in the same manner it was paid for (shipping charges are not refundable). If you wish to return or exchange an item, simply fill out the form included with your order. Pack your return in the original or other suitable carton. Please do NOT place tape or shipping labels on the shoe box. For your protection please make sure you get a tracking number from your shipper. We recommend United Parcel Service, but you may select your preferred carrier.
The return shipping charges will be deducted from your refund or store credit.
Marchesas.Com offers a reasonable policy on all returns. Returns are evaluated for evidence of wear and tear.

Please take note of the following information.

• The processing of your refund or exchange may take up to (3) business weeks.
• We do not accept returns on individual items valued at $20 or less.
• All items purchased from Marchesa's Basement Sale have a no refund, no return and no exchange policy.
  
• Items under $30 and over $20 are eligible for a merchandise exchange in the same style (for another size or color) or merchandise credit.
• Items returned after 30 days and before 60 days of the special order date are eligible for merchandise exchange in the same style (for another size or color), a merchandise credit or a Marchesa's gift card for the amount of the order less the applicable return shipping charges.
• After 60 days, all orders are considered final sale and not eligible for refund, exchange in the same style (for another size or color) or credit.
• Merchandise credits and gift certificates must be used IN FULL on any new order. Only gift cards allow you to use partial credit towards an order. If you wish to convert your gift certificate or credit to a gift card, please contact support.
• In all scenarios, the method of payment is the method of credit. For example, if you buy with a merchandise credit and charge additional money to your credit card, you will be refunded the additional money back to your card and issued another credit.
• Items returned to our bricks & mortar store are eligible for an exchange or merchandise credit only of the value of the order before shipping with original special order and shoe box. No returns will be accepted at the bricks & mortar stores without both requirements.
• Items must be returned inside their original box to avoid a ten dollar re-stocking fee, unless the shoe was delivered that way. Occasionally we will send shoes in a generic white box if the original box is damaged.

How to Initiate a Return:

• Obtain the return label from your order included in your shipment or our Returns Processing Center by email to Returns@marchesas.com.
  • If you decide to process the return via phone, please have your order number on-hand before calling.
  • If you decide to process the return via e-mail, please include the following information in the initial email:
    • The original special order number.
    • Your name and shipping address.
    • The last four digits of the payment method used to pay for the order.
    • The item you are returning and the reason(s) for returning it.
    • Indicate if this return is for a refund or an exchange for a different item.
  • Our returns department will email you a pre-paid UPS return label by email. Be sure to check your SPAM folder daily if the label does not appear in your inbox.

• Package your return according to the following instructions:
  • Package the item in its original shoe box bearing its brand name. If the item was not shipped in its original box, please inform our Returns Processing Center. Place the shoe box in a cardboard box and tape the pre-paid return label you received with you order or emailed to you over any existing shipping label.
  • We request you return the shoe box surrounded with protective packaging (popcorn, bubble wrap, etc.) instead of simply wrapping the box in paper so that we may resell the item if it is not damaged.
  • Place the shipping label on the outer box. Do NOT mail the shoe back in its shoe box, or stick on/write anything on the shoe box itself. This will result in a ten dollar restocking fee.
  • Send the package to the Returns Processing Center. The address is:
    Marchesas.Com
    ATTN: Returns Processing Center
    280 Arroyo Pinon Dr.
  • Sedona, AZ 86336
  • Failure to apply our return label on the package may seriously delay the processing of the return.
• Please allow 7-10 business days for any monetary refund to appear in your account. Your bank determines how quickly funds are re-deposited back into your account.